ORDERS, RETURNS & REPLACEMENTS
Made to order. Made to be right.
Every piece from The Luxe Print is produced specifically for the person who orders it. Because your artwork is made to order rather than pulled from mass-produced inventory, our return and cancellation policies reflect the custom nature of the work.
MADE-TO-ORDER ARTWORK
Each artwork is produced after your order is placed in the size, material and finish you select.
For this reason, we are unable to accept returns or exchanges based on preference or change of mind once an order has entered production. This includes, for example, changes in size, framing or finish preference.
Please review your artwork selection, dimensions, orientation, material and framing options carefully before completing your purchase.
CHANGES & CANCELLATIONS
If you believe you have made an error in your order, please contact The Luxe Print as soon as possible.
We will make every reasonable effort to help if production has not yet begun. However, because some pieces enter production shortly after an order is submitted, changes or cancellations cannot be guaranteed once production has started.
What makes you different?
Collector Editions may include limited-edition artwork, handcrafted finishes, custom framing or other individually produced elements.
Because of their specialized nature, Collector Edition orders are considered final once production has begun.
Production timelines and edition details, where applicable, will be noted on the individual artwork page.
DAMAGED, DEFECTIVE OR INCORRECT ARTWORK
Made-to-order does not mean you're left with something that arrived damaged or wasn't produced correctly.
If your artwork arrives damaged, defective or you receive an incorrect item, please contact The Luxe Print within 7 days of delivery.
We will review the issue and, once confirmed, work with you to arrange a replacement or other appropriate resolution.
Please retain the artwork and all original packaging until the issue has been resolved.
SOMETHING ISN'T RIGHT?
If there is a problem with your order, we're here to help. Send us the details through our Order Support form and we'll guide you through the next steps.