TERMS & CONDITIONS
Updated October 4, 2026
The Luxe Print, LLC (“The Luxe Print,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use and share personal information when you visit our website, place an order, contact the studio, subscribe to our mailing list or otherwise interact with The Luxe Print.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information such as:
Your name, email address, telephone number and contact information
Billing and shipping addresses
Order and transaction information
Information you provide when requesting photography or commissioned services
Information submitted through contact or Order Support forms
Photographs or files you voluntarily upload through our forms
Newsletter subscription preferences
Communications you send to us
Technical information associated with your use of our website, which may include device, browser, IP address and website activity
We collect only information reasonably necessary to provide our products and services, communicate with customers, operate our website and conduct our business.
2. ORDERS & PAYMENT INFORMATION
When you make a purchase, payment information is processed through the payment services available through our website and checkout system.
The Luxe Print does not directly store or have access to your complete payment-card number merely because you make a purchase through our website. Payment providers process payment information according to their own privacy and security practices.
We may retain transaction information necessary to process and document your order, provide customer service, maintain business records and comply with applicable legal or accounting requirements.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
Process and fulfill orders
Arrange production, shipping and delivery
Provide customer and Order Support
Respond to inquiries
Schedule and provide photography or commissioned services
Communicate about purchases or services
Maintain business and transaction records
Send marketing communications when you have chosen to receive them
Operate, maintain and improve our website
Detect or prevent fraudulent, abusive or unauthorized activity
Comply with applicable legal obligations
We do not sell your personal information.
4. SERVICE PROVIDERS
We use third-party service providers to help operate The Luxe Print.
Depending on your interaction with us, these providers may assist with website hosting and e-commerce, payment processing, artwork production and fulfillment, shipping, email communications, analytics or other business functions.
We share personal information with service providers only as reasonably necessary for them to perform services on our behalf or as otherwise permitted by law.
For example, fulfilling an artwork order may require us to provide your name, shipping address and relevant order information to the parties involved in producing and delivering your order.
And notice what we do not do here: name Guild, Graphistudio or LumaPrints. Same rule as before. The customer needs to understand the category and purpose of sharing, not receive our supplier directory.
5. COOKIES & WEBSITE ANALYTICS
Our website and service providers may use cookies and similar technologies to operate the site, remember preferences, understand website traffic and usage, support e-commerce functionality and improve the visitor experience.
Some cookies may be necessary for website and checkout functionality, while others may support analytics or other optional features.
Where available, cookie preferences may be managed through the website's cookie or privacy controls and through your browser settings.
6. MARKETING COMMUNICATIONS
If you choose to join our mailing list, we may send occasional news, collection announcements, studio stories or other communications from The Luxe Print.
You may unsubscribe at any time using the unsubscribe link included in marketing emails.
Transactional communications concerning an order, inquiry, booking or service are separate from marketing communications and may still be sent when necessary to complete your transaction or respond to your request.
7. PHOTOGRAPHS & FILE UPLOADS
If you voluntarily provide photographs or other files through an inquiry, commission or Order Support form, we use those materials for the purpose for which they were submitted.
For example, photographs submitted through Order Support may be used to evaluate damage, defects or other issues associated with an order.
Please do not submit information or materials that are unnecessary for us to address your request.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and tax records, resolving disputes and complying with applicable obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
9. DATA SECURITY
We take reasonable measures to protect personal information under our control.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should use reasonable care when transmitting information online.
10. YOUR CHOICES & PRIVACY REQUESTS
You may contact us to request access to, correction of or deletion of personal information we maintain about you, subject to applicable law and legitimate record-retention requirements.
You may also unsubscribe from marketing communications at any time using the unsubscribe link provided in those communications.
Depending on where you live, applicable privacy law may provide additional rights concerning your personal information.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
11. CHILDREN'S PRIVACY
The Luxe Print website and online store are not directed to children, and we do not knowingly collect personal information online from children in circumstances prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.
12. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of websites that we do not control. We encourage you to review the privacy policies of third-party services you choose to use.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or applicable requirements.
The current version will be posted on this page with its updated date.
14. CONTACT US
Questions or requests concerning this Privacy Policy may be directed to:
The Luxe Print, LLC
Colorado Springs, Colorado
paola@paolahazen.com