SHIPPING & DELIVERY

Made for you. Handled with care.

Every artwork from The Luxe Print is made specifically for you. Rather than keeping mass-produced inventory, each piece is individually produced after your order is placed, allowing us to offer carefully selected sizes, materials and finishes while maintaining the quality we expect from every piece bearing The Luxe Print name.

MADE FOR YOU

Because our artwork is made to order, production time varies depending on the piece, size and finish selected.

Fine-art prints and standard Gallery pieces generally have shorter production times, while Collector Editions and handcrafted pieces may require additional time. Estimated production times will be noted on individual product pages whenever applicable.

Please remember that production time and shipping time are separate. Once your artwork has been completed and prepared for shipment, transit time will depend on its destination and the carrier.

SHIPPING & TRACKING

When tracking information is available, it will be provided once your artwork has completed production and is prepared for shipment.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holiday volume and other circumstances outside our control may occasionally affect transit times.

If you are purchasing artwork for a wedding, anniversary, holiday or another date-sensitive occasion, please contact us before ordering. We will be happy to help determine whether the expected production and delivery schedule will work for you.

COLLECTOR EDITIONS

Some things are worth making slowly.

Select Collector Editions are created using specialist fine-art processes and may include individually finished, handcrafted or custom-framed elements. These pieces naturally require more time to produce than a standard fine-art print.

Heritage Canvas
Handcrafted · Hand-Embellished · Made to Order
Made in the USA

Collector Edition
Fine-Art Craftsmanship · Made to Order
Made in Italy

Estimated production times for these pieces will be included on the individual artwork page.

PLEASE INSPECT YOUR ARTWORK UPON ARRIVAL

Your artwork should be inspected promptly after delivery.

If your order arrives damaged, defective or incorrect, please contact The Luxe Print within 7 days of delivery so that we can assist you.

Please include:

  • Your name and order number

  • A brief description of the issue

  • Photographs of the artwork and affected area

  • Photographs of the exterior and interior packaging

Please retain the artwork and all original packaging until the issue has been resolved. Packaging may be required when documenting shipping damage or arranging a replacement.

Once the issue has been reviewed and confirmed, we will work with you to arrange a replacement or other appropriate resolution.

WE’RE HERE TO HELP

You purchased your artwork from The Luxe Print, and we remain your point of contact should a problem arise.

If something isn’t right with your order, let us know and we’ll guide you through the next steps.

REPORT AN ORDER ISSUE